How do you build a successful practice? Are you ever done growing as a business leader? Join Bethany and Dr. Nick Despotidis, founder and partner of Eye Care Professionals, for a discussion on practice leadership and the role of consulting services leveraging customized solutions for support navigating the constantly shifting landscape of practice ownership.  

When Dr. Nick Despotidis, founder of Eye Care Professionals, realized that he needed a new kind of support, it led to a conversation with Bethany about how to reassess — and address — changing needs in the shifting landscape of optometry. Discover the importance of seeking guidance (no matter your experience), and the role of technology in shaping the future of the industry!

Every practice owner wants their business to grow — learn about the journey of practice growth and how to find fulfillment as not only an entrepreneur but also as a leader in the optometry field.

Is Negativity Bias draining profits from your practice? Join Bethany and Bill Belanger, founder of Integrated Mind Training, in a discussion about negativity bias — the subconscious tendency of individuals to focus more on negative emotions and experiences rather than positive ones — and how it might be damaging to your practice.

Of course, it’s not possible to keep everyone happy (including yourself!) but focusing on negative feedback from your patients and the stressful parts of your day may result in lower job satisfaction, a worse patient experience, and a business that stagnates instead of thriving.

If you’re looking for an edge in your optical, consider the words your opticians use every day.  In this episode, Bethany interviews Mark Hinton, an optician and founder of eYeFacilitate, a consulting group focused on growing optical sales. Together, they explore the impact of language and communication on optical sales discussions and outcomes.  They discuss the importance of carefully choosing words to avoiding negative or money-focused terms that may discourage patients. Mark shows us how to lead patients with effective dialogue and questions, highlighting the significance of emotions in purchasing decisions. He shares his personal journey from a background in psychology to becoming an optician and how his understanding of human behavior influenced his approach to patient interactions. Reflecting on the evolution of the optical industry, they address the challenges posed by managed care and commoditization of eyewear and practical strategies for using positive language to engage patients and enhance their overall experience.

How much do the exact words we choose matter? In this episode, Eugene Shatsman from National Strategic Group joins us to show us how saying the same thing in two different ways can make a huge difference in your results. Which words pre-program patients to buy? What is the psychology behind some of the highest performing marketing wins? We discuss Eugene’s insights around split-testing and how his team has helped drive double-digit increases from marketing by simply adjusting the words used. By becoming aware of these proven language patterns, you can help drive more prospective patients to your practice and make your existing patients more profitable.