Power Hour Optometry's Only Live Radio Show

Try as we may, things still occasionally go awry in a practice.  What you do after that happens can be the difference between losing a patient, their family and all their friends – or making them lifetime practice cheerleaders.  Learn Gary’s view on service recovery in your practice and what you should do when things don’t quite go as planned.

Direct download: 12617.mp3
Category:Optometry -- posted at: 12:47pm EDT